Credit on your account will expire after a period of 360 days from the date of the purchase unless you add more credit in the meantime.

To avoid losing this credit balance simply top up before the credit expires and the entire balance will roll over for another 360 days.

We email a credit expiry reminder in advance of any credit expiring, giving you plenty of time to top up and keep your remaining balance.

If you are using the Auto Top Up facility then you can avoid credit expiring by manually setting the trigger limit below that of your current balance, which will force a credit top up.

If your credit balance does expire then any unused allowances will expire as specified.

Expired credit is non-refundable.