An IVR menu is also sometimes called an Auto attendant.  This is used as a call greeting which directs callers to choose a department or option to be put through to.

E.G “Welcome to Dave’s PC repairs. To enable us to handle your call efficiently please choose from one of the following options.  Press 1 for new enquiries, press 2 to track your repair or press 3 of anything else”

They are a fantastic way to give your phone number a professional image and route your calls to people who can correctly deal with the call.

IVR menus can be used alongside groups, announcements and voicemails making them a valuable tool for handling incoming calls.