Yes – you can have as many numbers as you like and you can set how each number is routed. You can route numbers to different groups of users or extensions, or have every user answering all your calls. How you route your calls is completely up to you. It is completely configurable from your online account portal and you can update this as often as you like.
Want to move a number from Love VoIP to another network?
Sure, no problem – Yes, absolutely! You can take your number with you. We have porting agreements with all major UK telecommunications networks, ensuring a smooth transition.
Moving your number to a new provider (porting away) is handled by your new provider. They will contact us directly to arrange the port. This ensures a seamless and efficient transfer for you.
Yes, you can receive calls in most international destinations in the world.
VoIP does not tie you to a physical location, so as long as you can connect to the internet in your destination then you should have no problems in receiving and making calls, even when you are outside of the UK. Please note, some countries like UAE ban voip services, so you may not be able to use your VoIP extensions here.
You can also forward calls internationally, and some low cost international destinations (most landline numbers in mainland EU and the US) are also included in your free minute bundle. For international call forwarding and outbound call costs please see our pricing page and use the online rate checker.
Love VoIP has a usage policy in place, which helps us to maintain our low cost, high quality service delivery.
Firstly, you will need to test the service using the free test credit within the first 30 days by receiving a test call into your new VoIP Phone System, making sure that the call connects. If you do not make a test call to the phone number within this initial 30 day period then the number will be automatically removed from your account. If you haven’t topped up your account after 30 days of your trial period ending then we will also presume you no longer need the account and it will be cancelled.
Please note, our trial accounts are for inbound calling only.
Additionally, our usage policy means that if your account is not topped up within a 150-day period, then we will deem the account inactive and it will be cancelled.
More information on our policies can be found in our terms and conditions, which are available from the links at the footer of our website.
Memorable numbers are also known as Vanity, Gold, Platinum or Cherished numbers. Memorable numbers are phone numbers which have certain patterns within them giving them meaning or making them much more likely to be remembered.
If you are looking to get a memorable number for business or personal use, then you’ve come to the right place.
Our memorable numbers start at just £5 per month, with no minimum term contracts!
To find a memorable number, just choose your required area code, then click on the “Memorable numbers” Tab. You will then be presented with the available numbers for that area with the monthly costs next to them.
Some numbers are more memorable than others, which means that there is variable pricing for numbers categorised as memorable numbers.
For more information on our memorable numbers and to set one up today for free, view our Memorable Phone Numbers page
Yes, you can move (port) any existing telephone number to Love VoIP. Porting a number will incur a fee. Please contact our customer care team for up to date pricing.
There are a few considerations to take on board prior to porting your telephone number. The first being that if you are porting away from a fixed line provider (eg BT) when your number is ported away from them they will cease the line. This will also cease any services you have attached to the line, so you need to make sure that nothing else is dependent on the line (like broadband, alarms etc).
When you activate your Love VoIP account, we will give you a period to test our services for free.
The free trial is to allow you to test out the service, as a proof of concept, so that you know that the VoIP system is working and will allow you to experience the service for real.
Please note, our trial accounts are for inbound calling only
Please note that not only do we NOT support the use of our systems and telephone numbers for registration services, we actively block them as we find them.
If you need a telephone number to register for a service like Ebay or Amazon then please look elsewhere, the inbound calls from these services will fail with us.
When we find new registration services we block the inbound calls from these across our network, so no one using our services will be able to receive calls from the registration service.
This is done to keep our costs low for our genuine customers that just want a great VoIP or virtual number service at a very low cost, by removing customers that would otherwise waste time and numbers.
When you create a free account with us, our systems automatically send you a verification email.
To complete the registration process you need to click on the verification link that is sent within this email, otherwise your virtual number will not work.
If your account is not verified after 24 hours then our systems will automatically remove your account.
If for any reason you have not received the verification email then please firstly do the following-
1 – check your SPAM folder for this email.
2 – if this is still not found then please raise a support ticket by clicking on SUPPORT on our website and selecting the option to MANUALLY VERIFY AN ACCOUNT.