Call channels are like virtual phone lines, each call either received inbound or used for an outbound call uses call channels.

Sending a call to a VoIP user does not use any channels, although, making an outbound call via a VoIP user uses just 1 channel.

If you are using your Love VoIP to forward calls to an external number (eg landline or mobile number), then this actually uses 2 channels.  The first channel is used by the number being called and then the second channel is used to forward the call to your number.

With this in mind, when we create your account we give you 5 call channels free allowing you enough “lines” for you to receive and make calls without any issues.  We find that for most customers this free call channel allowance works perfectly for them, but if you are expecting to make lots of outbound calls at once, or if you have a few external members you forward calls to, then you may want to consider adding additional channels. 

If you ever exceed your free channel allowance then we will email you to let you know.

You can purchase more channels from the portal to increase your call capacity. Channels are purchased on a 30 day cycle, so you can add or reduce these as necessary.