FAQ Category: Using Love VoIP

Do you offer a voicemail service?

  • by admin

Yes, you can add voicemail to email to your account, this is included in your monthly costs.  You can add as many voicemail boxes as you need.  You will be notified of a new voicemail via email where you will also be sent a copy of the audio file to listen to the message.

You can create your own voicemail recording by uploading a media file, or you can create your own message using our free text to speech service on the customer portal.

All of your voicemails can be managed online via the portal with the facility to listen to, download and delete.

Do I need to purchase or install any special…

  • by admin

Using VoIP to answer or make outbound calls is less complicated to set up as you may think.  Lots of users just use their existing mobile phone as a VoIP extension – this is set up via  mobile app.  Once the app is installed, setup of the VoIP user is automatic by scanning a QR code – it’s very simple.

You can also make use of existing hardware by turning your PC / Tablet or laptop into a voip extension by using an app – this can then be used alongside a headset with microphone to make and receive calls.

You can also use the SIP registration details to reprogram any existing or new VoIP phones that you have.  As long as the hardware is SIP compatible then it can be used on our network.

You can also set your number to be forwarded to an existing landline or mobile number, anywhere in the world.  Call forwarding does not require any special equipment or software, you simply enter your telephone number where you will be answering the call and that’s it!

If you need any help setting up a device, please do get in touch or have a look at our help videos 

What caller ID is shown on incoming calls?

  • by admin

When you receive a call, the caller ID shown is the person calling you.  If you have multiple phone numbers all forwarding to the users, you can create call groups specifically for the telephone number and use our free call whisper service which can play a custom message to you (not caller) to allow you to identify the call – see more on “Call whisper” FAQ

What is a call / ring group?

  • by ruth

A call / ring group is a place where you add your VoIP member/s, and or external numbers (eg a landline or mobile number)  which you want to ring when an incoming call is placed.  

All voip members or external members  in a call group will ring at the same time and the first to answer the call will receive it.

You can add as many additional call groups as you need, they are free and included in your monthly costs.  Using multiple groups, you can stagger the call flow.. Ie. Ring one group first, if no answer ring a different group.

Additional call groups are also used really well when using an IVR menu so that different phones are called depending on the option selected by the caller eg. Press 1 for sales rings only the Sales group

How will the calls be routed if I have…

  • by admin

If you want multiple users to be able to answer a call, then you add the users into a call / ring group.  Every member of that call / ring group will ring simultaneously on an incoming call.   The first to answer the call will receive it.

If you prefer, you can create more call groups and allow more complex routing such as if one phone or group of phones doesn’t answer then it calls a different set of phone etc.

Multiple call groups are also used really well when using an IVR menu so that different phones are rang depending on the option selected by the caller eg. Press 1 for sales rings only the Sales group.

Can I have multiple phone numbers?

  • by ruth

Yes – you can have as many numbers as you like and you can set how each number is routed.  You can route numbers to different groups of users or extensions, or have every user answering all your calls.  How you route your calls is completely up to you. It is completely configurable from your online account portal and you can update this as often as you like.

If I leave Love VoIP, Can I take my…

  • by admin

Want to move a number from Love VoIP to another network?

Sure, no problem – Yes, absolutely! You can take your number with you. We have porting agreements with all major UK telecommunications networks, ensuring a smooth transition.

Moving your number to a new provider (porting away) is handled by your new provider. They will contact us directly to arrange the port. This ensures a seamless and efficient transfer for you.

Can I receive calls when outside of the UK?

  • by admin

Yes, you can receive calls in most international destinations in the world.  

VoIP does not tie you to a physical location, so as long as you can connect to the internet in your destination then you should have no problems in receiving and making calls, even when you are outside of the UK.  Please note, some countries like UAE ban voip services, so you may not be able to use your VoIP extensions here.

You can also forward calls internationally, and some low cost international destinations (most landline numbers in mainland EU and the US) are also included in your free minute bundle.  For international call forwarding and outbound call costs please see our pricing page and use the online rate checker.