An Auto Attendant is a great way to professionally greet your incoming calls and also route incoming calls to the right person, department or team.

You have probably come across auto attendants (sometimes also called IVR Menus) when calling large businesses or call centres.  They usually welcome the caller, and then give them options to choose from which relates to their call.  It usually follows the below pattern, but can be completely customised to your requirements;

“Welcome to Mid Wales Produce services.  To enable us to handle your call efficiently, please choose from one of the following options.  Press 1 for Sales, Press 2 for Customer Service enquiries or Press 3 for Accounts”

By selecting an option, calls can then be routed to the correct person or team of people who are trained to deal with that type of call.

Businesses of all sizes can benefit from an Auto Attendant menu system.  You can have calls routed to different teams of people, or if you are a much smaller company you can even just have all options routed to one location and then add things like a call whisper so that you know what option was selected.  

You can also have perhaps 2 different auto attendants on your phone system, one which plays during your opening hours, and a second which activates during your out of hours and offers a different set of options for the caller to choose from.  This is especially handy if you have an out of hours team that you could route to for emergency support or call outs.

The best thing about Love VoIP is that almost everything is customisable and you can build a phone system and route calls as you need,  that works for you and your business – it’s a truly flexible service. 

You can upload your own recording to use, or use out free text to speech service to create your own personalised recording